Podcast Daily life _ Hotel Upgrade Key Vocabulary check in : register at a hotel or airport under the name: name used for the reservation reservation: booking confirmation: an approval, verification mix-up: confusion complimentary upgrade: free improvement of quality overbooked: full check out: pay and leave a hotel booking: reservation concierge: hotel employee that helps guests deluxe room: hotel room, better than standard receipt: paper showing payment details @English_lang_learners 818 views13:03