Section I
Enabling the Service Experience
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Chapter 1
Frontline Employee Recruitment and Selection
Technique 5
Utilize 360-Degree Interviewing
Utilize 360-degree interviewing in which a candidate is interviewed not only by who s/he will be reporting to, but also by peers and potential subordinates. While this approach mandates interview training, there are several benefits. Namely, when a candidate is interviewed by future subordi- nates, his/her emotional intelligence, and rapport-building skills can be assessed. The 360-degree interviewing also gives those involved a sense of buy-in and engenders an empower- ment culture.
To be continue...
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