Section I
Enabling the Service Experience
————————————————
Chapter 1
Frontline Employee Recruitment and Selection
Technique 8
Assess Applicant Conversational Ability
During interviews, front-of-the-house applicants should be asked questions that test their conversational abilities. One such question might include ‘If an alien lands on earth, how would you describe to the alien how to make a peanut butter and jelly sandwich?’
To be continue...
@HotelnewsLA
