Section I Enabling the Service Experience ———————————————— C | HOTEL LANGUAGE
Section I Enabling the Service Experience ———————————————— Chapter 2 Frontline Employee Training
Technique 35
Check Websites for Accuracy
During off-peak times, front desk associates should be trained to routinely check websites that describe the hotel for accuracy. Are the hours of operations correct for the various departments? Are the hotel’s features and amenities listed correctly?
