Section II Delivering the Service Experience ———————————————— | HOTEL LANGUAGE
Section II Delivering the Service Experience ———————————————— Chapter 5 The Guestroom Experience
Technique 68
Place a Follow-Up Call
After the guest checks in, the front desk clerk (or another desired employee) should call the guestroom to see if everything meets the guest’s expectations. This person should give the guest their name and instruct them to call them if anything is desired.
