Section II Delivering the Service Experience ———————————————— | HOTEL LANGUAGE
Section II Delivering the Service Experience ———————————————— Chapter 8 The Check-Out Experience
Technique 138
Give Some Fresh Vegetables or Herbs
If the hotel has a garden and a vegetable or fruit is ripe, offer the guest at check-out 1–2 pieces to take home (similar to how friends and family share items from their home gardens). Or, have a herb garden growing inside one or more lobby win- dows and ask the guest if s/he would like to cut some herbs to take home.
