Section III Managing the Critical Drivers of Service Scores —— | HOTEL LANGUAGE
Section III Managing the Critical Drivers of Service Scores ———————————————— Chapter 9 Service Failure Recovery
Technique 144
Have Shower Chairs and Bath Mats Readily Available While all hotels have handicap rooms, at times, an elderly person or a person with an ailment may want “more protection” while in the shower. A shower chair and rubber bath mats are good to have on hand.
