Section III Managing the Critical Drivers of Service Scores —— | HOTEL LANGUAGE
Section III Managing the Critical Drivers of Service Scores ———————————————— Chapter 9 Service Failure Recovery
Technique 149
Have a List of Languages Spoken by Staff
Many hotel personnel speak multiple languages. Have a list of any employee that speaks different languages. When there is a guest who needs additional interpretation it will be helpful to know who the employees are that can help them. With foreign travel getting stronger, this is very valuable to the hotel.
