Section II Delivering the Service Experience ———————————————— | HOTEL LANGUAGE
Section II Delivering the Service Experience ———————————————— Chapter 4 The Check-In Experience
Technique 57
Allow Guests the Opportunity to Jog with Members of the Management Team
At check-in, guests can be invited to go on a group jog with a member of the hotel’s management team at a set time in the A.M. The group jog can occur every morning by rotating the responsibility between several members of the manage- ment team who enjoy jogging. Conversations during the jog will help solidify bonds between the hotel and guests.
