Section II
Delivering the Service Experience
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Chapter 4
The Check-In Experience
Technique 59
Offer Treat Bags for Pets
How you treat a guest’s pet is very important. If a guest pays for a pet to stay at a hotel, then the pet is likely consid- ered a member of the family. Create a treat bag, distributed at check-in, which contains a treat, directions on where to take the pet to go out, a poop bag, and the “rules” for the pet room.
To be continue...
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