Section II Delivering the Service Experience ———————————————— | HOTEL LANGUAGE
Section II Delivering the Service Experience ———————————————— Chapter 4 The Check-In Experience
Technique 61
Offer Aromatherapy
If a guest mentions that s/he is stressed for any reason (e.g., travel or work frustrations), offer him/her a plug-in aro- matherapy treatment that can be used in the guestroom to relieve stress.
