Get Mystery Box with random crypto!

Section II Delivering the Service Experience ———————————————— | HOTEL LANGUAGE

Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 62

Offer Free Upgrades on Occasion

If a guest mentions that s/he is stressed for any reason (e.g., travel or work frustrations), offer him/her a complimen- tary upgrade to a suite-style room (if available).

To be continue...

@HotelnewsLA