Section II
Delivering the Service Experience
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Chapter 7
The Food and Beverage Experience
Technique 117
Improve Efficiency at the Belgian Waffle Station
A common congestion point in the breakfast buffet area is the Belgian waffle station. Substituting the typical waffle irons with irons that can produce four miniature waffles simulta- neously should alleviate some/most of the congestion. Rather than taking a full-sized Belgian waffle (which is too large for most guests who also want to try other foods), the guest can instead take two mini-waffles.
To be continue...
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