Section II
Delivering the Service Experience
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Chapter 7
The Food and Beverage Experience
Technique 118
Have a To-Go Breakfast Option Available
If a guest requests an early wake-up call or asks to get a cab at a time before the restaurant opens, offer a bagged breakfast that can be made up the night before. Items in the to-go break- fast bag might include a muffin, breakfast bar, apple, bottled water etc. This to-go breakfast does not have to be complimen- tary; this gesture of goodwill goes a long way.
To be continue...
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