Section III
Managing the Critical Drivers of Service Scores
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Chapter 9
Service Failure Recovery
Technique 142
Organize Recharging Cords
Recharging cords for mobile electronics are perhaps the most commonly left items in the rooms; thus, most hotels have excess in lost and found since many guests never call for them. Therefore, the hotel should have a selection already identified by phone/computer type. When a guest asks where to buy one, or if they ask to borrow one from the hotel, they will be readily available for them to use with no hassle.
To be continue...
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