HOTEL LANGUAGE

2021-08-14 07:02:44 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 64

Create a Strategic Alliance with a Car Wash

The hotel could establish a strategic alliance with a mobile waterless car wash provider. Each front desk associate can be empowered to select one incoming guest each day and ask them if s/he would like a complimentary exterior car detailing during their stay. Conversely, the 10th guest checking in every day could be made the complimentary offer to help ensure fairness.

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-08-12 07:28:07 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 63

‘Google Image’ Guests with Unique Names

If a front desk agent has some downtime between tasks, then s/he should be taught to search the arrival list for guests who have visited in the past and who have unique names (e.g., Vincent Magnini). The agent can then “Google Image” those names so that the guest can be greeted by name upon arrival.

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-08-11 07:21:59 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 62

Offer Free Upgrades on Occasion

If a guest mentions that s/he is stressed for any reason (e.g., travel or work frustrations), offer him/her a complimen- tary upgrade to a suite-style room (if available).

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-08-10 06:46:08 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 61

Offer Aromatherapy

If a guest mentions that s/he is stressed for any reason (e.g., travel or work frustrations), offer him/her a plug-in aro- matherapy treatment that can be used in the guestroom to relieve stress.

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-08-09 06:55:41 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 60

Remember Pet Names

Front desk agents should be taught to record pet names in the guest history section of the property management sys- tem. Along with the pet’s name, the agent should also insert a short ( 3 - 4 words ) physical description of the pet. When the pet revisits, s/he should be addressed by name.

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-08-08 09:16:26 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 59

Offer Treat Bags for Pets

How you treat a guest’s pet is very important. If a guest pays for a pet to stay at a hotel, then the pet is likely consid- ered a member of the family. Create a treat bag, distributed at check-in, which contains a treat, directions on where to take the pet to go out, a poop bag, and the “rules” for the pet room.

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-08-07 07:04:39 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 58

Roll Out the Red Carpet

Periodically roll out a red carpet near the entrance of the hotel (or inside the lobby leading to the front desk). Manage- ment can be creative with the signage which can read “Wel- come to Hotel X, where red carpet treatment is the norm” or “Red carpet treatment at a value.”

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-08-03 07:26:42 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 57

Allow Guests the Opportunity to Jog with Members of the Management Team

At check-in, guests can be invited to go on a group jog with a member of the hotel’s management team at a set time in the A.M. The group jog can occur every morning by rotating the responsibility between several members of the manage- ment team who enjoy jogging. Conversations during the jog will help solidify bonds between the hotel and guests.

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-08-01 06:58:47 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 56

Offer a Dog Training Class for Children

If someone on the management team has a well-trained dog, then s/he can periodically place a sign in the lobby read- ing ‘Dog Training Class at 4:00 PM.’ The manager can bring his/her dog and demonstrate some of the commands that the dog knows for the children.

To be continue...

@HotelnewsLA باز کردن / نظر دهید

2021-07-31 07:41:54 Section II
Delivering the Service Experience
————————————————
Chapter 4
The Check-In Experience

Technique 55

Host a Nutella Party

On a day with a large number of family check-ins, a sign can be placed at the front desk announcing an evening Nutella party for the children.

To be continue...


@HotelnewsLA باز کردن / نظر دهید